Terms of service

www.thecodestore.pl

Version 1.1, effective from the date of publication in the Store (Warsaw, September 2026)

Seller Details

THE CODE Sp. z o.o., with its registered office in Warsaw, ul. Komfortowa 10/2, 02-995 Warsaw, entered in the Register of Entrepreneurs of the National Court Register under KRS number: 0001164311, whose registration files are maintained by the District Court for the Capital City of Warsaw in Warsaw, XIII Commercial Division of the National Court Register, NIP: 9512618328, REGON: 541288210, share capital: PLN 50,000.00.

Contact: email info@thecodestore.pl, correspondence address / returns and complaints address: THE CODE Sp. z o.o., ul. Sasanki 25, 05-090 Raszyn.

Before You Start – Key Rules at a Glance

These Terms are long because this is required by law, but we want you to know where you stand. That is why we have gathered the key rules here, while the details and legal basis can be found further in this document.

• Returns (withdrawal from the contract): you have 14 days from receiving the parcel to notify us of your return and a further 14 days to send the goods back. We will refund the money using the same payment method, usually within 10 business days of receiving the returned parcel (and no later than the statutory 14-day deadline).

• Exchange: you can exchange a product for a different size or colour of the same model (if available). The cost of sending the product back for exchange is covered by you, while shipping the new size/colour is covered by us.

• Complaints: if the product has a defect, please report it to us. We will repair it, replace it, reduce the price or refund the money, in accordance with the applicable regulations. We will respond within 14 days of receiving the complaint.

• Shipping: orders are usually processed within 3 business days by InPost courier, to an InPost Parcel Locker, by DPD courier or to an Orlen Paczka collection point.

§1 Definitions

1. Seller / Service Provider – THE CODE Sp. z o.o., with the details provided above.

2. Store – the online store operated by the Seller at www.thecodestore.pl.

3. Buyer – a Consumer or a natural person entering into an Agreement with the Seller directly related to their business activity, where the content of that Agreement indicates that it is not of a professional nature for that person (an Entrepreneur with consumer rights), as well as any other natural person, legal entity or organisational unit using the Store.

4. Consumer – a natural person entering into a legal transaction with the Seller that is not directly related to their business or professional activity.

5. Goods / Product – a movable item presented in the Store, including clothing and accessories, which may be the subject of an Agreement, as well as a Gift Card.

6. Agreement – a distance sales agreement for Goods concluded between the Buyer and the Seller through the Store.

7. Order – a declaration of intent made by the Buyer directly aimed at concluding an Agreement.

8. Account – a Store functionality enabling the Buyer, after logging in, to use additional features, including viewing their Order history.

9. Cart – a Store functionality enabling the Buyer to compile selected Goods before placing an Order.

10. Business Days – days from Monday to Friday, excluding public holidays in Poland.

11. Proof of Purchase – a fiscal receipt, VAT invoice or other document confirming the conclusion of the Agreement and payment.

12. Return Form – a template provided by the Seller to facilitate submission of a withdrawal statement; using it is not mandatory.

13. Complaint Form – a template provided by the Seller to facilitate submission of a complaint; using it is not mandatory.

14. Gift Card – an electronic document issued to the bearer, entitling the holder to purchase Goods in the Store up to the amount indicated on the card, during its validity period. The Gift Card is not an electronic payment instrument or a payment card and cannot be exchanged for money (cash).

15. Newsletter – a service consisting of the Seller sending commercial and marketing information concerning The Code brand, provided after the Buyer gives separate consent.

16. Terms – these Terms of Service.

17. GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation).

§2 General Provisions

1. These Terms specify the rules for using the Store, placing Orders, concluding Agreements, making payments, delivering Goods, exercising the right of withdrawal from an Agreement, submitting complaints, using the voluntary exchange service and using Electronic Services.

2. Agreements are concluded in Polish.

3. The Terms are made available free of charge in the Store in a manner enabling their acquisition, reproduction and preservation.

4. Information presented in the Store, including descriptions of Goods, photographs and prices, constitutes an invitation to conclude an Agreement within the meaning of the Civil Code and not an offer.

5. The Seller exercises due care to ensure that descriptions, photographs and specifications of Goods are accurate and up to date. Minor differences in the appearance of Goods resulting from individual settings of the Buyer's device (e.g. monitor) do not in themselves constitute non-conformity of the Goods with the Agreement.

6. Prices of Goods shown in the Store are gross prices. Payments may be made in Polish zloty (PLN) or euro (EUR).

7. In the event of a price reduction for Goods, the Seller informs the Buyer of the lowest price of those Goods during the 30-day period preceding the introduction of the reduction, in accordance with applicable regulations.

8. The Seller may offer sales only to selected territories; information about available delivery countries is presented during the Order process.

9. The Buyer is obliged to use the Store in accordance with the law and good practices and not to provide unlawful content.

§3 Technical Requirements and Electronic Services

1. To use the Store, the following are required: a device with Internet access, an up-to-date web browser supporting cookies and JavaScript, and an active email address.

2. The Seller provides the following Electronic Services free of charge through the Store: browsing Store content, maintaining a Cart, enabling Orders to be placed, maintaining an Account (if the functionality is available) and the Newsletter (for subscribed Buyers).

3. The Agreement for maintaining an Account is concluded for an indefinite period; the Buyer may resign from the Account at any time by contacting the Seller.

4. The Newsletter is provided until consent is withdrawn, which the Buyer may do at any time, in particular by using the unsubscribe link in an email or by contacting the Seller.

5. Complaints concerning the operation of the Store or Electronic Services may be submitted by the Buyer in the manner described in §10; it is recommended to indicate the type of irregularity and contact details.

§4 Placing Orders and Conclusion of the Agreement

1. Orders may be placed 24 hours a day, 7 days a week, subject to any technical interruptions.

2. To place an Order, the Buyer: adds selected Goods to the Cart, chooses the delivery method and payment method, provides the information necessary to process the Order, reviews the Terms and then places the Order by using a button clearly indicating the obligation to pay (“Pay now”).

3. Placing an Order constitutes an offer to conclude an Agreement. The Seller immediately sends the Buyer an email confirming receipt of the Order. The Agreement is concluded when the Seller confirms acceptance of the Order for processing.

4. If, during Order verification, the Store system indicates a possible error in the delivery address provided, the Seller may contact the Buyer by email or telephone to request confirmation or correction of the address before the parcel is dispatched.

5. If it is not possible to fulfil all or part of an Order (e.g. due to stock depletion), the Seller will immediately inform the Buyer and refund the corresponding part of the payment received.

6. The Seller reserves the right to cancel an Order if it contains false or incomplete information preventing its fulfilment, of which the Buyer will be immediately informed.

§5 Prices and Payment Methods

1. The Store offers, in particular, the following payment methods, depending on their current availability for a given Order: online payments made through Shopify Payments (including Apple Pay and Google Pay) and other electronic payment providers currently indicated in the Store.

2. The detailed list of available payment methods is presented to the Buyer each time during the Order process.

3. Processing of an Order paid in advance begins after the Seller receives confirmation that the payment has been successfully completed.

4. If the Buyer fails to make payment within a reasonable additional deadline, the Seller may cancel the Order.

§6 Delivery and Order Processing

1. The Seller provides deliveries through the following carriers and collection points indicated in the Store: InPost courier, InPost Parcel Locker, DPD courier and Orlen Paczka.

2. Available delivery methods and their costs are presented to the Buyer before placing the Order.

3. Orders are usually dispatched within 3 Business Days of conclusion of the Agreement (or, in the case of advance payment, from the time the payment is credited). Unless otherwise indicated, the maximum Order processing period is 30 days from the date of conclusion of the Agreement, in accordance with applicable regulations.

4. Upon delivery of the Goods to the Buyer (or to a third party indicated by the Buyer other than the carrier), the benefits and burdens associated with the Goods, as well as the risk of accidental loss or damage, pass to the Buyer.

5. If damage to the parcel is identified upon receipt, we recommend preparing a damage report in the presence of the courier or collection point employee. This is not, however, a necessary condition for exercising rights arising under applicable law.

§7 Right of Withdrawal from the Agreement (Returns)

1. A Consumer and an Entrepreneur with consumer rights have the right to withdraw from the Agreement without giving a reason within 14 days from the date on which the Buyer or a third party indicated by the Buyer other than the carrier takes possession of the Goods (and, in the case of an Order comprising several Goods delivered separately, from the date on which the last of them is taken into possession). To meet the deadline, it is sufficient to send the withdrawal statement before the deadline expires.

2. The withdrawal statement may be submitted in any of the following ways:

• electronically – by independently submitting a return through the Buyer's Account or by sending an unequivocal withdrawal statement (using the Return Form or without it) to info@thecodestore.pl;

• in writing – an unequivocal statement to the returns address: THE CODE Sp. z o.o., ul. Sasanki 25, 05-090 Raszyn. Use of the Return Form is not mandatory – an unequivocal declaration of intent is sufficient.

3. The Seller will immediately confirm receipt of the withdrawal statement to the Buyer on a durable medium (e.g. by email).

4. After notifying the Seller of the withdrawal, the Buyer has a further 14 days to send the Goods to: THE CODE Sp. z o.o., ul. Sasanki 25, 05-090 Raszyn. To meet the deadline, it is sufficient to send the Goods before the deadline expires.

5. Method of returning the Goods. When submitting a return, the Buyer chooses one of the following methods of returning the Goods:

• independently, at their own expense and using a carrier of their choice, to the address indicated in paragraph 4; or

• using a shipping code generated by the Seller – together with confirmation that the return request has been accepted, the Buyer receives a shipping code directly from the carrier designated by the Seller, as well as an email containing instructions, information about the cost and the carrier. In this case, the return cost is fixed and is deducted from the amount refunded to the Buyer. This option is available only within Poland;

• in the case of returning the Goods from outside Poland, the return shipping cost may differ from that indicated in point b above and is determined individually, depending on the region from which the parcel is sent.

6. The Seller refunds the Buyer all payments received, including the cost of the cheapest standard delivery method offered in the Store, without undue delay and in any event no later than 14 days from the date on which the Goods are returned or the Buyer provides proof of having sent them back, whichever occurs first.

7. If the Buyer chose a delivery method other than the cheapest standard delivery method offered by the Seller, the Seller does not refund any additional costs resulting from that choice.

8. The refund is made using the same payment method used by the Buyer, unless the Buyer has expressly agreed to another method that does not involve any costs for them.

9. The Buyer is liable for any reduction in the value of the Goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning.

10. The right of withdrawal does not apply to Goods delivered in sealed packaging which cannot be returned after opening due to health protection or hygiene reasons, if the packaging was opened after delivery, as well as in other cases specified in Article 38 of the Consumer Rights Act.

11. Conditions regarding the condition of returned Goods. The Buyer may examine the nature, characteristics and functioning of the Goods in the same way as they could in a physical store (e.g. by trying on clothing), without losing the right of withdrawal. The Goods should be returned complete, with the original tags and in packaging protecting them against damage during transport. Using the Goods beyond what is necessary to establish their nature, characteristics and functioning (e.g. wearing clothing other than for trying it on, removing tags, washing or damaging it) may result in the Buyer being liable for any reduction in the value of the Goods, in accordance with paragraph 9 above. The Seller does not refuse to accept a return or refund a payment solely because the packaging was opened or the Goods were tried on.

§9 Exchange of Goods

1. Regardless of the right of withdrawal from the Agreement (§7) and the rights arising from non-conformity of the Goods with the Agreement (§10), the Seller offers Buyers a voluntary, additional Goods exchange service, as described in this section. Using this service does not limit or exclude the Buyer's statutory rights.

2. The exchange applies only to changing the size or colour of the same Goods model, subject to availability in the Store, and is possible within 14 days of receiving the Goods.

3. To make an exchange, the Buyer contacts the Store by email (info@thecodestore.pl), indicating the selected new size and/or colour of the same product and attaching the Proof of Purchase. The Seller then sends the Buyer instructions concerning the exchange. After receiving the instructions, the Buyer packs the Goods together with the original tags in protective packaging and sends them to: THE CODE Sp. z o.o., ul. Sasanki 25, 05-090 Raszyn.

4. The cost of returning the Goods subject to exchange is borne by the Buyer. The cost of shipping the new size/colour is borne by the Seller, using the cheapest available delivery method.

5. The Seller sends the new Goods in the selected size or colour within 3 Business Days of receiving the returned Goods, provided that they are available in stock.

6. If the selected size or colour is unavailable, the Seller immediately informs the Buyer and proposes another solution (e.g. a refund under the terms of §7, if the withdrawal period has not yet expired, or waiting until the item becomes available again).

7. Goods subject to exchange should be unused, complete and free from signs of use beyond ordinary trying on.

§10 Complaints

1. The Seller is liable for any lack of conformity of the Goods with the Agreement existing at the time of delivery and revealed within 2 years from that time, in accordance with the provisions of the Consumer Rights Act.

2. What is not a complaint. Mechanical damage to the Goods occurring after delivery to the Buyer for reasons attributable to the Buyer (e.g. tearing of the material as a result of catching it on an object, or staining occurring during use) does not constitute a lack of conformity of the Goods with the Agreement and is not subject to a complaint under this section. This does not apply, however, where the damage results from a defect that existed previously.

3. What constitutes a complaint. Complaints may in particular concern manufacturing defects in the Goods, including missing elements (e.g. a button), stains or other production defects, material or stitching defects, as well as non-conformity of the Goods with their description, an incomplete shipment or delivery of a product other than the one ordered.

4. A complaint may be submitted: by email to info@thecodestore.pl together with the completed Complaint Form, Proof of Purchase and photographs documenting the problem, or in writing to the complaints address: THE CODE Sp. z o.o., ul. Sasanki 25, 05-090 Raszyn. In the complaint, it is advisable to indicate the approximate date on which the defect was noticed, a description of the non-conformity and the preferred method of resolving the matter – this will facilitate and speed up its consideration.

5. In order to verify a complaint, the Seller may ask the Buyer to return the complained-about Goods to the address indicated in paragraph 4. The cost of this shipment is initially borne by the Buyer; if the complaint is accepted as justified, the Seller refunds the documented shipping cost to the Buyer (e.g. on the basis of proof of postage) immediately after receiving proof of the cost incurred.

6. If the Goods are not in conformity with the Agreement, the Buyer may request their repair or replacement. The Seller carries out the repair or replacement within a reasonable time, without excessive inconvenience to the Buyer and at the Seller's expense (including the costs of shipping, transport, labour and materials). The Seller may propose another method of bringing the Goods into conformity with the Agreement (repair instead of replacement or vice versa) if the method chosen by the Buyer is impossible or would require excessive costs.

7. A price reduction or refund is available to the Buyer only if: the Seller has refused to bring the Goods into conformity with the Agreement; the Seller has failed to do so; the lack of conformity continues despite an attempted repair or replacement; the lack of conformity is sufficiently significant to justify an immediate price reduction or withdrawal from the Agreement; or it is clear from the circumstances that the Seller will not bring the Goods into conformity within a reasonable time. In other words: a refund is offered only when repair or replacement is not possible or has failed – in the first instance, we seek to repair or replace the Goods.

8. The Buyer may not withdraw from the Agreement due to non-conformity of the Goods if the non-conformity is insignificant.

9. The Seller considers a complaint and provides a response within 14 days from the date of receiving it. Failure to respond within this period means that the complaint is deemed justified. The Seller informs the Buyer of the outcome of the complaint by email or on another durable medium.

10. The rights described in this section do not exclude the Buyer's rights arising from any warranty, if one has been provided.

§11 Gift Card

1. The Seller may make available in the Store the option to purchase a Gift Card with a specified denomination and validity period indicated on the Card.

2. The Gift Card entitles the holder to use it once or multiple times (until the amount is exhausted) to purchase Goods in the Store during its validity period.

3. The Gift Card cannot be exchanged for money (cash), in whole or in part.

4. The terms of purchase and use of the Gift Card and the method of delivery are specified each time in the Store during its purchase. The Gift Card is available exclusively in electronic form.

§12 Personal Data and Cookies

1. Buyers' personal data is processed by the Seller (acting as the Data Controller) in accordance with the GDPR and the Privacy Policy available in the Store.

2. Detailed information about the legal grounds for processing, data recipients, retention periods and the rights of data subjects can be found in the Privacy Policy.

3. Buyers' data may be transferred to entities involved in the performance of the Agreement (e.g. payment providers, carriers and IT system providers) only to the extent necessary to fulfil the purpose of processing.

4. The Store uses cookies in accordance with applicable regulations and the consent settings selected by the user.

§13 Out-of-Court Methods of Dispute Resolution

1. A Consumer may use out-of-court methods for handling complaints and pursuing claims. In particular, they may: contact the regional inspector of the Trade Inspection Authority with a request for mediation, apply to the permanent amicable court operating at the regional inspector of the Trade Inspection Authority, seek assistance from the district (municipal) consumer ombudsman or an appropriate consumer organisation.

2. Use of out-of-court dispute resolution methods is voluntary.

§14 Intellectual Property

1. All materials published in the Store – texts, photographs, graphics, logos and designs – constitute the intellectual property of the Seller or entities that have granted the Seller the appropriate licences and are legally protected.

2. Copying, distributing or using these materials without the written consent of the Seller, for purposes other than those necessary for ordinary use of the Store, is prohibited.

§15 Limitation of Liability

1. The Seller is not liable for delays in delivery resulting from actions of carriers, customs clearance or other circumstances beyond the Seller's control, subject to mandatory provisions of law.

2. No provision of these Terms is intended to or results in the exclusion or limitation of Consumer rights arising from mandatory provisions of law. In the event of a conflict between the provisions of these Terms and such provisions, the provisions of law shall prevail.

§16 Amendments to the Terms

1. The Seller may amend the Terms for important reasons, in particular: changes in the law, changes to the scope or manner of providing services, changes to payment methods or delivery methods, the need to remove ambiguities or errors, or changes to the Seller's identification details.

2. The amended Terms are published in the Store. Agreements concluded before the amendment are governed by the Terms applicable on the date on which they were concluded.

§17 Final Provisions

1. Matters not regulated herein are governed by Polish law, in particular the Civil Code and the Consumer Rights Act.

2. The court competent for disputes with Consumers is the court competent under the general rules; the Seller and a Buyer who is not a Consumer may submit any disputes to the court having jurisdiction over the Seller's registered office.

3. The Terms enter into force on the date of their publication in the Store.